RETURN POLICY (Updated April 2025)
At Glamourental, we understand that fit is important. However, due to the nature of fashion rentals, we do not offer refunds for sizing issues. We provide detailed measurements and are happy to assist you before placing your order. If an item does not fit, you may return it within 24 hours of delivery for store credit, minus a $15 restocking and cleaning fee. The item must be unworn, unaltered, and in original packaging. Refunds will not be issued for items returned worn or damaged.
🔒 "Due to the nature of our rental service, we do not offer refunds for sizing issues. We provide detailed sizing charts and encourage customers to view a video on how to measure or contact us for assistance before placing an order."
💳 "If the outfit does not fit, you may return it within 24 hours of receipt for store credit only, minus shipping fee”
⚠️ "Returns are subject to a $15 restocking fee to cover inspection, steaming, and re-packaging costs."
🚚 Delivery Delays or Damaged Products:
If your outfit arrives damaged or significantly delayed due to carrier error, please contact us within 12 hours of receipt with photos. We’ll assess the situation for a potential full refund or alternate solution.
Returns will only be accepted if the outfit is unworn, unaltered, and returned with tags and packaging intact. If there's any sign of wear (e.g., deodorant stains, perfume), refund/store credit will be denied.
📏 How to Avoid Sizing Issues:
- detailed size charts before ordering.
- fit guidance before booking.
💡 Summary:
- available within 24 hours, with a restocking fee.
🧵 Made-to-Order Outfits
- custom-prepared specifically for you and are not eligible for cancellation, refund, or return under any circumstances.
🏷️ Clearance & Final Sale Items
- sold as-is and are non-returnable and non-refundable.
🔒 Chargeback & Rental Fraud Policy
At Glamourental, we are proud to deliver high-quality, designer Indian wear rentals with elegance, ease, and trust. To protect our customers and our business, we have implemented a strict policy to prevent rental abuse and chargeback fraud.
We understand the importance of your special occasion, and we go above and beyond to ensure that each item is prepared, documented, and delivered in excellent condition. In recent times, we have seen an increase in false claims and post-usage chargebacks, which violate the spirit and terms of our rental service.
🛑 Please read carefully:
✅ Product Acceptance
Wearing or using a rented outfit is considered acceptance of its quality, condition, and satisfaction.
Any concerns about fit, damage, or quality must be reported within 2 hours of delivery, along with clear photo documentation.
⚠️ Chargebacks After Use
Submitting a chargeback or refund request after wearing the outfit is classified as rental fraud.
All rental orders are protected with time-stamped photographs, shipping and delivery records, and customer communications.
💼 Legal Action & Collections
False or fraudulent chargebacks will be actively disputed with your payment provider and may result in:
Permanent account ban
Reporting to third-party collections
Legal proceedings for recovery of loss and damages
📌 Our Commitment
Glamourental reserves the right to block or blacklist any user involved in abusive behavior, fraudulent claims, or policy violations. We are committed to protecting the integrity of our service and the trust of our loyal customers.
By placing an order with Glamourental, you agree to this Chargeback & Rental Fraud Policy.
If you have any questions or concerns before your order is delivered, our team is here to help: support@glamourental.com
