Return & Refund Policy

RETURN POLICY (Updated April 2025)

At Glamourental, we understand that fit is important. However, due to the nature of fashion rentals, we do not offer refunds for sizing issues. We provide detailed measurements and are happy to assist you before placing your order. If an item does not fit, you may return it within 24 hours of delivery for store credit, minus a $15 restocking and cleaning fee. The item must be unworn, unaltered, and in original packaging. Refunds will not be issued for items returned worn or damaged.

🔒 "Due to the nature of our rental service, we do not offer refunds for sizing issues. We provide detailed sizing charts and encourage customers to view a video on how to measure or contact us for assistance before placing an order."

💳 "If the outfit does not fit, you may return it within 24 hours of receipt for store credit only, minus shipping fee”

⚠️ "Returns are subject to a $15 restocking fee to cover inspection, steaming, and re-packaging costs."

All in-store purchases are final sale.
We do not offer refunds under any circumstances, including but not limited to event cancellation, change of mind, fit issues, or dissatisfaction with the product after purchase.

At our sole discretion, store credit may be issued for future purchases, provided the item is returned in original condition within the specified time frame.

By completing an in-store purchase, the customer acknowledges and agrees to these terms and confirms that they have inspected the item(s) prior to purchase.

🚚 Delivery Delays or Damaged Products:

If your outfit arrives damaged or significantly delayed due to carrier error, please contact us within 12 hours of receipt with photos. We’ll assess the situation for a potential full refund or alternate solution.

Returns will only be accepted if the outfit is unworn, unaltered, and returned with tags and packaging intact. If there's any sign of wear (e.g., deodorant stains, perfume), refund/store credit will be denied.

📏 How to Avoid Sizing Issues:

  • Use our detailed size charts before ordering.

  • Contact our stylist via chat or email for fit guidance before booking.

  • If you are between sizes, consider ordering one size up or contacting us for temporary alterations (if available).

💡 Summary:

  • No refunds for fit issues.

  • Store credit is only available within 24 hours, with a restocking fee.

  • Returns must be unworn and in original condition.

🧵 Made-to-Order Outfits

  • Made-to-order outfits are custom-prepared specifically for you and are not eligible for cancellation, refund, or return under any circumstances.

  • This includes items requiring special sizing, custom embroidery, or any alterations.

  • We recommend reviewing your size carefully and booking a virtual fit consultation if needed.

🏷️ Clearance & Final Sale Items

  • All clearance, sample sale, or final sale items are sold as-is and are non-returnable and non-refundable.

  • These items are heavily discounted. And comes ASIS. It will be gently worn.

🔒 Chargeback & Rental Fraud Policy

At Glamourental, we are proud to deliver high-quality, designer Indian wear rentals with elegance, ease, and trust. To protect our customers and our business, we have implemented a strict policy to prevent rental abuse and chargeback fraud.

We understand the importance of your special occasion, and we go above and beyond to ensure that each item is prepared, documented, and delivered in excellent condition. In recent times, we have seen an increase in false claims and post-usage chargebacks, which violate the spirit and terms of our rental service.

🛑 Please read carefully:
✅ Product Acceptance
Wearing or using a rented outfit is considered acceptance of its quality, condition, and satisfaction.

Any concerns about fit, damage, or quality must be reported within 2 hours of delivery, along with clear photo documentation.

⚠️ Chargebacks After Use
Submitting a chargeback or refund request after wearing the outfit is classified as rental fraud.

All rental orders are protected with time-stamped photographs, shipping and delivery records, and customer communications.

💼 Legal Action & Collections
False or fraudulent chargebacks will be actively disputed with your payment provider and may result in:

Permanent account ban

Reporting to third-party collections

Legal proceedings for recovery of loss and damages

📌 Our Commitment
Glamourental reserves the right to block or blacklist any user involved in abusive behavior, fraudulent claims, or policy violations. We are committed to protecting the integrity of our service and the trust of our loyal customers.

By placing an order with Glamourental, you agree to this Chargeback & Rental Fraud Policy.

If you have any questions or concerns before your order is delivered, our team is here to help: support@glamourental.com